With the help of our customers in the United States, we've successfully identified the issue causing the 'TDC Mate' App to spin endlessly at startup on Android devices.
Typically, when the App is installed on Android phones, it requests two permissions: 'Nearby devices' and 'Files and media'. However, for some unknown reason, on certain phones—like some Samsung models—the App doesn't request the 'Files and media' permission during installation. This has led to the App not functioning properly after launch, just spinning in circles.
We've just discovered this issue and have made targeted improvements, releasing version 1.3.1, which has been verified. The new version no longer requires the 'Files and media' permission, and we believe that some of our customers who have encountered similar issues will find this update helpful. If you're experiencing the same issue with your Android app constantly spinning, please reinstall the App at your convenience through the following link:
https://play.google.com/apps/internaltest/4701658271150910300
https://play.google.com/apps/internaltest/4701658271150910300
We're also taking steps to expedite the App's approval process, and we hope to have it officially launched within a week!
We're incredibly grateful for all the feedback and support you've provided!